Terms and Conditions and Other Useful Information:
First and foremost, we are most interested in looking after every single one of our guests as best we can. The following is the boring but necessary ‘small print’ as a condition of booking or staying with us:
Checking in and out:
Our rooms are available to check in from 3pm and check out is 11am. Should you wish to check out later please ask us. We cannot guarantee this, but will always try our best to accommodate your request.
Cancellations deposits and alterations:
We require credit card details to reserve your room or the cottage. If the card given cannot be charged then you acknowledge that the outstanding amount becomes a debt and we reserve the right to collect this money through any other appropriate means.
Cottage Reservations:
A 20% non-refundable and non-transferable deposit will be taken at the time of booking on any Cottage bookings. Any Cottage cancellations made within 21 days of your arrival date are fully chargeable. Cottage payments are taken 21 days prior to check- in, all further charges to be settled at check-out.
Hotel Reservations:
Any reservations of three nights or more require a 20% deposit. Cancellations must be made by 3pm 72 hours before the day of arrival. Room payments are taken 72 hours prior to check-in; all further charges to be settled at check-out. Any pre-paid room rates and deposits are non-refundable and non-transferable.
We do suggest taking out travel insurance to cover any cancellations that may need to be made by you.
No-shows:
If you have booked but do not arrive and stay with us without having previously cancelled, you will be charged in full as if you had stayed.
After hours:
There is no-one on site between 11pm and 7am. You will be given an emergency telephone number of a manager (on call) should you require any assistance in the night. Alarms and CCTV protecting you are automated.
The Potting Shed:
The pub is under the same ownership and you can charge anything consumed here to your room. PLEASE TAKE PARTICULAR CARE WHEN CROSSING THE ROAD TO AND FROM THE POTTING SHED.
Allergies and intolerances:
Should you suffer from any food allergies or intolerances please make your waiter aware. Our kitchen can accommodate nearly all requirements and we will always do our best to ensure you have something delicious to eat. If you have a feather allergy please let us know on booking your room (or at least a day before your stay), so that we can swap our normal goose down bedding for hypoallergenic bedding.
Phone signal:
The mobile phone signal varies on differing networks. Also a good signal is not necessarily available in all parts of the buildings, particularly where there are heavy stone walls.
Vouchers:
Our gift vouchers are valid for 12 months from their date of issue and are non-refundable. They may be used at The Rectory or The Potting Shed.
Credit card charges:
You authorise us to charge your credit card for any charges incurred. This includes any damage or removal of property from the rooms, including Bramley Products.
Payments:
We accept most cards. We also do not accept cheques (including travellers’ cheques) under any circumstances.
Parking:
We have a car park though we cannot guarantee that there will be a parking space for you on arrival as we can be busy at lunch. There is also a secondary car park at The Potting Shed over the road. The car park tends to empty out towards our check in time of 3pm. Please be careful about pulling into or out of the car park, as although we are in a remote location cars can speed through. We have never had an instance of car theft in our car park but please be aware you are solely responsible for your car and its contents. Please also park with respect to other guests.
Data and Wifi:
There is free wifi throughout the building (and in the cottage and in some parts of the gardens). We have installed a fibre line (at great expense) but please use data responsibly so that all guests can benefit from this. We keep your data securely but are not responsible for your use of the internet, again please use responsibly! There is usually a member of staff who can help you with IT issues but in this event we are not responsible for any consequential damage to your equipment.
Smoking:
Smoking and vaping is not permitted anywhere inside any building. Ashtrays are provided to the on the garden terrace. There is a cleaning charge for any guests found to be smoking in their rooms, which may be taken from the credit/debit card details given during booking.
Disabled access:
On the ground floor there are a few steps to the loos, but otherwise the ground floor is on one level. Because we are a listed building there is no viable way to have a full sized disabled toilet. Our bedrooms are located on upper levels and there is no mechanised lift. We are very sorry for this but it is a function of the buildings age, size and planning restrictions. We will always do our best to help.
Keys:
Keys are to be returned upon check out. Should you mistakenly take a key home, please let us know and send it back to us as soon as possible. Should a key be taken home and not returned within a week we shall replace this key and there could be a charge.
Picking you up or dropping off at Kemble station:
We try to accommodate this request wherever possible. Please note this is very tricky during lunchtime service (12pm to 2.30pm) or at the height of supper service (7pm to 9pm). Also a condition of this is that you indemnify us against any accident occurring on this short journey. We are also not responsible for making sure that you make your train (though we will do our best!).
Room security:
We recommend that you keep your bedroom locked when vacant. You are responsible for your possessions during your stay. Many household policies will cover your possessions in the event of an incident, or theft, which we have never had to date.
Bramley Products:
Our gorgeous, natural Bramley Products are available in your room in generous full size bottles. This is much nicer and more environmentally friendly then disposable small bottles. These are available for your use during your stay, but please do not remove from your room or we may charge you for them.
Dogs:
Unless you are specifically booked into a room where dogs are permitted, you may not have a dog or any other pet, in a room. This is because, whilst we love dogs, some guests do not and have allergies to them, so cleaning is extensive after a dog stay. We may make an extra charge if a dog is found to have stayed in a room to reflect this. Some guests choose to leave dogs in cars – in this circumstance, you are solely responsible for them. Dogs are allowed in the reception lounge, drawing room and bar areas. Dogs are not permitted in the restaurant and glasshouse. Dogs are allowed at the pool area but must be kept on a lead at all times.
Unruly guests:
There is general spirit of ‘house party’ at The Rectory and thankfully everyone who stays with us is lovely! But we do ask that you respect your fellow guests (particularly noise wise) and our staff. We have never had cause to do this yet, but in extreme circumstances management does have the sole right to remove unruly guests, with no refund.
Noise:
Please be aware that this is an old and listed building, so there is some inevitable noise that travels up to the bedrooms. We have made special physical alterations to mitigate this and we do our best to make sure that this is reasonable (where within our control), particularly early morning and late at night, but there may be some more noise than in, say, a purpose built modern hotel.
Notices to us:
Please do not rely on simply sending in an email or leaving message for any requests. We pick up pretty much everything but occasionally will miss something, so please make sure your request is acknowledged by us.